FAQs
❓ Frequently Asked Questions (FAQs) – Velmarta
1. 🛒 How do I place an order?
Placing an order at Velmarta is easy!
Just browse your favorite products, click "Add to Cart," and proceed to checkout. Fill in your shipping details and complete the payment — done!
2. 📦 How long will my order take to arrive?
We typically process and ship orders within 1–3 business days.
Delivery time varies based on your location but usually ranges between 5–10 business days.
3. 💸 Is shipping really free?
Yes! We offer free shipping on all orders — no hidden fees, no minimum spend.
4. 🔄 What is your return and refund policy?
We accept returns within 15 days of delivery.
If your product arrives damaged or not as expected, contact us and we’ll arrange a return or refund — hassle-free!
Visit our Return Policy for more details.
5. 💳 What payment methods do you accept?
We currently accept PayPal only.
It’s fast, secure, and allows you to pay easily using your PayPal balance, linked bank account, or card.
6. 📬 How do I track my order?
Once your order is shipped, we’ll send a tracking link to your email.
You can also check the status by visiting our Order Tracking Page and entering your order number.
7. 📧 How can I contact Velmarta customer support?
We’re always here to help!
📧 Email: velmartaa@gmail.com
📞 Phone: +1 516-856-6566
Support Hours: Monday–Friday, 9 AM – 6 PM (EST)
8. 🛍️ Do you offer gift wrapping or special packaging?
At the moment, we do not offer gift wrapping. However, we’re working on adding this feature soon — stay tuned!
9. 🔒 Is my personal information safe on Velmarta?
Yes, absolutely. We follow strict data privacy practices and never share your personal information.
Learn more in our Privacy Policy.
10. 🎁 Do you have deals or discounts?
Yes! We regularly offer special deals and flash discounts.
Follow us on social media and subscribe to our newsletter to stay updated.